Based in Hampshire, Dacha Security Solutions Ltd are a
leading provider of security systems to the leisure and commercial industries
across the UK. Following on from their success in the Corporate Excellence
Awards 2020, we got in touch with Tim Edmonds to find out more.
As a family-run business, Dacha Security Solutions Ltd have
been offering bespoke security systems and ‘off the shelf’ solutions to suit
the requirements of their clients since 2009. To start, Tim offers more insight
into the firm’s specialisms and its existing client base.
“The team at Dacha are specialists in protecting and
enhancing our customers businesses and operations. As recognised experts in the
installation and maintenance of CCTV, access control, visitor
management, meeting room management, car park management and
intruder systems, we are well equipped to handle most things that are thrown at
us. In addition, with our innovative approach to integration and linking these
systems alongside other BIM systems, we are able to give customers useful data
and information at their fingertips.”
“Traditionally, we have worked within the leisure sector,
but the last few years has seen us take a chunk of the logistics and public
sectors as well. Our approach to new business is driven by our leadership team,
who are fastidious about looking in to serving a new industry. Collectively, we
need to know and understand the companies, their challenges and their
opportunities to be able to offer them our unique service. Only when we are
confident in our knowledge in that sector can we even think about approaching
clients.”
Since forming in 2009, Dacha’s approach to their clients has
always been to treat each one individually, assessing what kind of security
system they would gain most from. Tim added “While some companies can get stuck
in a rut pushing out the same system time and time again, we understand that
each one of our customers has a completely different set of threats and
opportunities and by taking these into account, we can help them drive their
businesses forward. It is truly our passion and innovation that makes us stand
clear of others.”
Although the firm have endured success delivering security
systems to their clients, in the early days this wasn’t the case across Europe,
particularly in relation to the leisure sector as Tim goes on to explain. “The
firm’s biggest challenge is one that has shaped the way we approach new
business. Our unique and vast knowledge of the leisure industry meant we were
the experts in Europe for a reason. However, this was a challenge to our growth
plans as we felt it would be difficult to replicate how we work with our
customers in other industries. The decision was made to focus our efforts on a
single new vertical at a time and to really learn it before we took on new
customers. How we have overcome this challenge has certainly helped define our
growth strategy.”
As a business, Dacha aim to deliver a quality service to
their customers, with every member of staff collaborating to achieve one goal.
As Tim goes on to explain, by going that extra mile, the firm deliver what they
have promised “We’re a team of self-starting, mission-driven individuals with a
passion for purposeful innovation and going that extra mile. Throughout the
team, we are lucky to have an over-riding principle that we all believe in –
which is to deliver quality unrivalled service at a fair price for our
customers.”
Like many others, the staff at Dacha have an integral role
to play in the success of the business and as Tim points out without their
staff’s contributions, they wouldn’t be the renowned firm they are today in the
security industry. “Our staff are key to every decision we make, every job we
do and every customer interaction we have. In addition, keeping our staff well
trained and happy is further integral to achieving Dacha’s goal, and something
we continually do and strive to improve upon.”
In regard to recruitment, staff retention is clearly
something the firm feel quite strongly about and as Tim goes on to explain, a
candidate’s career aspirations must be considered prior to offering any kind of
position. “We take a leading approach to growing our team. Rather than looking
at a candidate and just their experience we try to get to understand the
individual who wants to become a part of our journey. As a firm we place a
heavy emphasis on career development, so we need to be the right fit for them
and vice versa.”
Finally, Tim commented on the future of the firm and the
plans that are in place for the coming year and beyond. “Going forward, whilst
we have been great at delivering our solutions and services, we haven’t been
great at shouting about it. With a recent restructure we have a new sales
strategy with a clear message about what we do and why, to bring new customers
into our excellent fold. As we continue to grow rapidly, we will be on the
lookout for innovators and disruptors to join us on our journey!”
Company Name: Dacha Security Solutions Ltd
Contact Name: Tim Edmonds
Telephone Number: 0333 344 5526
Address: 6 Pedlars Walk, Ringwood, Hampshire, BH24 1EZ
Web Address: www.dacha-uk.com
