C aSnma adlilaBnuBsui nsei ns es sAswAawr da rsd2s022032|43|33 3 Mountain Mac Solutions’ customer base include the older generation, who have essentially been forced to adopt such technologies into their daily lives and struggle to navigate the online resources that exist to help customers make the most of their devices. While those of the younger generation are familiar with going online to search problems, older people usually prefer to go to a physical location and have a conversation with a real person who can guide them throughout the process and provide the necessary support, a process the business has down to a T. In addition to these award-winning repair services that span everything from fixing hardware to managing software issues, Mountain Mac Solutions is proud to help small businesses seamlessly integrate technology into either a physical retail store or an online sales environment, aided by Jono’s previous experiences working in such retailers as HMV and Rocky Mountain Chocolate Factory, where he would manage small teams and also carry out coaching, training, scheduling, and hiring. An add-on service such as this helps the business to stay ahead of the curve, filling in gaps in the market where there exists demand for the relevant experience and expertise. For the third consecutive year, we are proud to feature Mountain Mac Solutions in the Canadian Business Awards, a testament to the continuous success and distinction of both the business and Johnathan Heckbert himself. As the business continues to grow and evolve its offerings, it is simultaneously fortifying its status as an industry frontrunner, and a company with much more to give to its array of loyal and satisfied customers. Contact Details Contact: Johnathan Heckbert Company: Mountain Mac Solutions Web Address: https://www.mmsol.ca/ With an in-depth knowledge of everything from Apple’s eco-system through to Microsoft Windows, Android, Linux, Google OS, and more, Mountain Mac Solutions’ Johnathan Heckbert is well-versed in the industry’s leading technologies and systems, caring not what sort of device a customer brings him, as he is confident that he possesses the technical knowledge necessary to get the issue sorted in a swift, reliable, and friendly manner. His business, Mountain Mac Solutions, stands out in the computer/mobile device repair space for several reasons, notably its four-fold status as certified, knowledgeable, dynamic, and professional. Jono is not only a certified Macintosh and iOS technician, but past roles have also seen him work for the likes of IBM, underpinning the innate knowledge he possesses in the field and his commitment to exemplary customer service. Further integral to the company’s distinction is the wide range of services that it adopts, which ultimately serve to simplify what could otherwise be an overwhelming experience, with Jono taking pride in knowing he is guiding customers down the right path. Born out of a true passion, and an excitement to share this with others, Mountain Mac Solutions feels it to be of the uppermost importance that those in its home region, the Kootenays, are afforded a local and friendly customer experience that does not compromise on quality, with its drive to provide efficient and reliable services forming the company’s overarching mission. Extensions of this mission also include creating lasting customer relationships, personalising its services to the needs of its customers, being honest and open in all transactions, remaining wholly eco-conscious and environmentally aware, and finally, empowering users with invaluable knowledge. The last of these aims is particularly important for the company, especially on the back of the pandemic, where everybody is relying on technology much more than they were even just a few years prior. Remote or hybrid working is now commonplace in many companies, and if these people are not afforded access to the necessary repairs when issues arise, their livelihoods can be impacted tremendously. Recognising the importance of this, Mountain Mac Solutions prides itself on its one-to-one approach, something that has been initiated so that its customers can remain better informed and feel comfortable reaching out for the ongoing support that is provided as a result of the business’ personable status. Aside from just home workers who may need a quick turnaround on their repairs, other individuals comprising Bridging the gap between people and technology, Mountain Mac Solutions specialises in computer/mobile device repairs, training, networking, malware removal, data recovery, and technical solutions, providing this suite of services to both small businesses and home users. Owner/Technician Johnathan Heckbert (Jono) has leveraged his background in coding, extensive knowledge of mobile and computer hardware, experience operating within the IT sector, and a deep understanding of networking to measurably aid others in navigating this complex and everchanging technological landscape. Best Computer/Mobile Device Repairs Shop 2024 - Southern Interior BC
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