Corporate Vision Issue 11 2024 | 13 Since 2002, CallTower has been changing the way people communicate, not only across the US, but on an international scale. Having served at the forefront of cloud-based connectivity and innovation for more than two decades, this is a company that has honed its craft and today boasts a portfolio inclusive of MS Teams, Zoom, and Webex (Cisco) solutions, all of which have been elevated a great deal over the past few years by the game-changing implementations of AI technology, robust contact centres, and oneclick failover. From improving productivity and collaboration to empowering users through providing them with an experience that is seamless and secure in equal measure, CallTower is delivering powerful UCaaS and PBX services that more than meet the demands of businesses today. By providing people with a choice and seamlessly integrating communication across the cloud, CallTower is ushering in the future of interactions in the present, something that has largely been made possible thanks to its own portal, CallTower Connect. CallTower Connect is the ‘how’ to this company’s operation, as this state-of-the-art design tool allows users to control and personalise all of their CallTower services from one convenient platform, complete with a handy user interface. An entirely in-house development that was built from the ground up, this is the system professionals need if they are to navigate the dynamic world of modern technology. From CallTower Microsoft Teams to Zoom, a number of key integrations can be added and managed from this online portal. In just a few clicks, company administrators and end users alike enjoy unparalleled access to streamlined phone features, allowing them to wave goodbye to the headaches that stem from managing multiple technologies across several platforms. This was certainly the case for client Northwestern Mutual, whose Senior Chief Operating Officer, Mesa Lewchalermwong, said: “Utilizing CallTower’s Cisco solutions in conjunction with CallTower Connect, CallTower’s admin, and user portal saves our IT team several hours per month.” Shifting gears from the customer experience with CallTower – which is almost always exemplary – we now turn our attention inwards to the fabric of the company itself, starting with the fact that it has been named a Top Workplace by the local Salt Lake Tribune and its partner in Energage for the past four consecutive years. This highlights the strong company culture that is nurtured in this environment, with CallTower even applying its outgoing mission of enabling people to connect easily and get work done, to its own operation. Similarly, when it comes to recruitment, CallTower’s drive to grow and adapt with the times sees it constantly on the lookout for individuals who are creative, innovative, positive, and driven, and those who both embody these qualities and have an interest in communications will always have a home at this forward-thinking telecommunications business. This ongoing hunt for talent that are fresh and hungry is also what keeps the company so vibrant and inquisitive, which are undeniably two of its strongest assets. Utah’s CallTower is a leading provider of unified communications as a service (UCaaS), as well as contact centre as a service (CCaas) and collaboration solutions. Essentially, this sees the business partner with the likes of Zoom, Microsoft, and a variety of private branch exchange (PBX) systems to provide a unique environment where these best-in-class, cloud-based platforms can work together and attain a level of communication better and more unified than before. As a result, CallTower has been celebrated as the UCaaS & PBX Solutions Provider of the Year 2024. Cloud Communication Solutions to Stay Connected It is these cornerstones which have ultimately fuelled the evolution of CallTower into a global voice-enablement business, one with unrivalled power in the UCaaS sphere. Although its headquarters may be in South Jordan, Utah – this is a business powered by its 14 geo-redundant data centres that can be found in strategic locations throughout the world. What follows is that clients across more 6,000 cities in 70 different countries worldwide can enjoy impeccable connectivity, underpinned by 24/7/365 dedicated and tailored support. Ultimately, the customer will always matter most at CallTower, a business with a successful track record of integrating and supporting leading-edge, cloud-based telecommunications solutions on a global scale. Celebrated as the UCaaS & PBX Solutions Provider of the Year 2024, and deservedly so, this is a business that allows those it collaborates with to stay connected and stay ahead. As it continues to push the envelope in this field, we wish the company and its team all the best for 2025 and beyond. Contact: Tonya Wheatfall Company: CallTower Web Address: https://www.calltower.com/en-uk/
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