2 0 2S4mCaol lrBpuosrai nteesEsxAcwe lal erndcse2A0w2 3a r| d3s5| 3 5 Small Business Awards 2023 | 11 Issue 11 2024 | 11 consistently deliver on the overarching goal of empowering clients by improving the productivity of their businesses. Over the past couple of years, this has been achieved thanks to a keen focusing on integrating AI, which SolarWinds has done in a way that is equal parts effective and responsible, ensuring that its implementations bring real value to customers. At the heart of this is the ‘AI by Design’ framework that the company introduced, which is essentially a robust agenda that sets out to establish the productive and enduring relationship that companies across this space will have with AI in the near future. This was explored in its 2024 IT Trends report. This report highlights an acute awareness of the changing industry around them, and this is why the team here are prioritising innovation over the next five years. Bringing the multiple facets of IT together in a way that drives impact and streamlines operations, all with the help of cutting-edge AI and machine learning technology, the future is bright for SolarWinds as it continues to evolve and leverage its leading insight, making it a fitting recipient of the title of Most Innovative Observability & IT Management Platform 2024 - USA. “We have had a rich heritage of staying close to detect and remediate the problems our customers care about in their environments, and we will continue to do so as our customers’ environments evolve and be there when they need us. We are excited at what’s ahead of us as much as we’re proud of what we have accomplished.” Contact: Krishna Sai Company: SolarWinds Web Address: https://www.solarwinds.com/ From humble beginnings, SolarWinds has grown into a company capable of delivering solutions that are defined by their intuitive and time-saving nature, offering a speed-tovalue the likes of which other businesses are yet to deliver. On the back of this, the company has spent the last two-and-ahalf decades earning the trust of businesses of every size and shape across almost every industry on the planet. Although its growth has led to evolution, this commitment to boosting productivity has remained steadfast since day one. Powered by modern, full-stack hybrid IT visibility combined with state-of-the-art AI-generated insights, SolarWinds offers the unique combination of wide-spread observability and pinpoint precision. This is on display across its specific monitoring/observability solution, the first modern offering of its kind and the only one capable of providing comprehensive visibility for IT ecosystems of any variety. In its most recent generation, SolarWinds Observability is available as either a SaaS or a self-hosted option. IT service management (ITSM) and enterprise service management (ESM) are other notable features of this encompassing observability service, which sees AI automation used in order to offer powerful enterprise management features across assets and services so that any issues may be resolved both quickly and effectively by a client’s IT teams. The results speak for themselves, with one client, L&F Distributors, reducing its issue resolution times by 60-80%, and another, Silverback Systems, eliminating 75% of its IT issues using the platform. Yet another example that highlights SolarWinds’ success can be found in the case study of Prosperon Networks, a global law firm that, following a merger, needed to combine a number of digital environments and IT solutions under one umbrella. Since the firm is a SolarWinds partner, SolarWinds Observability was utilised to enhance the visibility of the firm’s entire infrastructure, resulting in faster issue detection, resolutions, and improved operational efficiency, while at the same time reducing complexity by using just the one system. Consistently excellent results such as this can be attributed to SolarWinds’ foundation – the values of collaboration, accountability, readiness, and empathy (CARE). Such values lend themselves to a culture defined by diverse perspectives, an ability to walk in the shoes of others, and the striving to understand as opposed to judging. As a result, SolarWinds’ solutions are the best in their class, and able to SolarWinds knows that IT is much more than technology, it creates a community. This is why the company, based in California, has been using the digital sphere to listen, improve, and empower since it was founded in 1999. Established by two IT professionals who aimed to turn complex problems into simple solutions, the business is today accelerating business transformation through its range of secure and powerful IT solutions. Celebrating its 25th anniversary this year, SolarWinds has been recognised as having the Most Innovative Observability & IT Management Platform 2024 - USA. Database Observability that Accelerates Productivity and Cuts Costs
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