Corporate Vision Best Global Consular Services Provider 2024 – Germany DVKG Anyone who has applied for a visa, or other such certification, is well aware of the overly complex and lengthy nature of the application process. Between repeating information across numerous pages, submitting multiple documents, and feeling certain that you have filled out the entire application incorrectly, applying for your certification becomes an overwhelmingly difficult task. Enter DVKG – a Berlin-based company promising to eliminate the headaches through delivering streamlined services that improve both the quality and cost-efficiency of the application processes. Below, we speak with Managing Director Dr. Julius Heintz to learn more. Dr. Julius Heintz founded DVKG in 2016, on a mission to digitise the often-tedious consular administrative processes, such as visa applications, EU notifications, and A1 certificates. Through DVKG, Dr. Julius envisioned a future in which visa applications were completed via smartphone, EU notifications were easily accessible to travellers, and there were interfaces for automatic information, after booking a trip, for example. A market leader renowned for delivering exceptional consular services, DVKG is currently expanding on a global level, posting directive from all EU and EFTA states and visas from country to country worldwide. The company caters to a broad range of clientele, assisting both businesses and private customers with the application process. DVKG’s marked success is built upon its core value: placing unrestricted focus on both its employees and its customer. Each employee works independently with full responsibility of their role. Through this approach, employees develop comprehensive skills and the ability to make independent decisions quickly. After experiencing the effect of their decisions, the employee benefits from both personal and professional growth. This is also advantageous to the client, who receives a high quality of service that directly reflects off the employee. “We currently have 42 employees looking after our customers,” Dr. Julius tells us. “All employees have extensive decision-making powers. This motivates them and leads to ongoing learning effects. Every employee knows that a decision can also be a wrong decision, which leads to a learning effect for everyone involved. The transparent handling of information and statistics promotes mutual trust.” This unrestricted focus is similarly applied towards clientele, though Dr. Julius notes a distinction here: the applicant is the individual travelling or receiving assistance, whilst the decision makers are those within HR and travel management. At DVKG, the applicant has complete priority. If they are satisfied with the process and have no further feedback, then the decision maker will not receive feedback, and any administrative issues are taken off the table. Such an approach has enabled the team to structure itself in a way that prioritises the client, their satisfaction, and the collective growth of the team itself. Through empowering its employees
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