Corporate Vision Issue 10 2018

CORPORATE VISION / Issue 10 2018 11 , 1810CV19 Offering innovative solutions for clients in today’s digital market Volume Ltd produces Artificial Intelligence solutions for a variety of uses. Having recognised the firmand its dedicated CEO Chris Sykes in our prestigious 2018 Corporate Excellence Awards we profiled themboth to find out more. Turning Up The Volume On The AI Conversation Volume is a Gartner-recognized technology- agnostic developer of AI-powered Conversational Platforms with Training & Testing-as-a-Service for natural-language data models, including IBM Watson Asistant, Microsoft LUIS, Google Dialogflow, Wit.ai and Rasa open source dialog engine. The firm’s Digital Concierge ® application is a framework on which all its AI-powered Conversational Platforms are built. This enables the rapid build and deployment of natural-language conversational interfaces with broader subject matter and larger natural- language data models than standard chatbots. Volume’s early lead in this facet of AI has led it to address some of the key challenges associated with building, deploying and scaling natural-language data models. Among the firm’s products is QBox.ai, a unique solution that has been developed to bridge a skills gap for understanding and managing the performance, accuracy and stability of natural- language data models. It lowers barriers to deploying AI-powered conversational platforms by visualizing the performance of models, helping to measure, modify, and scale them at speed. Its interoperability functionality allows organizations and brands to adopt an agile and agnostic conversational AI strategy, allowing models to be easily assessed and switched between NLP service providers. Over recent years conversational AI has grown rapidly around the world, and as a global provider of these solutions, Volume has to address many of the early barriers to mass adoption. As an emerging ‘technology’ within the AI space, educating the market and dispelling the myths and hype is a key early challenge. The firm has to invest heavily in programs such as its EXPLAIN AI workshops to get customers to a point of understanding of where AI can benefit their businesses and how and where they should start. That said, as more and more use cases come to market, customers will have more tangible evidence of why they should invest in AI, leading to increased opportunities for firms such as Volume. Ultimately, Volume’s mission is to turn ‘content’ in to ‘conversations’ and to move marketing from a ‘push’ discipline to a ‘pull’ discipline. The firm is achieving this through the ability to provide people with always-on conversational interfaces that encourage natural language interactions. Giving individuals access to information, support and assistance 24/7 at the point of need is a more convenient and efficient way to deliver a better and more consistent customer experience. Thanks to its diverse array of upcoming projects and dedication to continued innovation, Volume has a bright and exciting future ahead. Company: Volume Ltd Contact: Chris Sykes Address: Buckhurst Court, Wokingham, Berkshire, RG40 1PA, UK Phone: 0118 977 5800 Web Address: www.volume.ai