More than Bricks and Mortar Surex is the lucrative blend of Canada’s leading insurance marketplace and a dedicated customer assistance system combined on an online platform dedicated to selling insurance to Canadians for Home, Business, Tenants and much more besides. Operating through a unique model that includes 1:1 customer assistance from a licensed insurance advisor, the online insurance brokerage offers personalized service for clients, continually seeking the best rates from Canada’s leading insurance providers. Specializing in personal insurance, Surex is an Alberta-based online insurance brokerage providing Canadians with insurance in Home, Auto, Business, Condo, Tenant and more. Having already served over 45,000+ customers across nine provinces and territories, Surex partners with Canada’s top insurance companies and pairs clients with dedicated insurance advisors to provide an exceptional experience for Canadians seeking insurance. Surex operates in accordance with a model unparalleled in the insurance market, combining their position as a brokerage working with most Canadian insurance giants with their 1:1 customer to Advisor approach. Instead of using a call center, Surex assigns a licensed Insurance Advisor to each client. This means that each step of the insurance purchasing process, as well as any amendments clients may want to make further down the line, are all handled by the same person who is able to establish a partnership with their client, in order to provide professional, personalized service. In addition, Surex is all online, enabling clients to carry out the whole experience, from initiating a quote to buying and getting proof of insurance, from the comfort of their own homes. Jun20423 Established by Co-Founders, Lance Miller and Matt Alston in 2012, the company has attained successful growth as a result of the careful recruitment of smart, experienced people. Equally passionate about their respective posts, each employee at Surex understands and thrives in the knowledge that they are making a difference and helping the company to grow. During the company’s recent exponential growth, Miller and Alston have found that the right personality often overrides experience in an ideal candidate as, while technical skills can be taught, it is vital that every member of the team feels comfortable within the culture at Surex and shares in their visions and mission. Since the company’s inception, these have been: Results Driven, Give Back, Be Authentic, One Voice, Exceed Expectations, Embrace Change, More with Less. Today, the team at Surex continue to strive towards achieving their goals, leading their teams and collaborating with clients and partners with these values constantly in mind. Despite being a growing online presence, Surex approaches their business model as if they were a small town. If it were a bricks and mortar insurance company, they would be limited to the people in their town and the surrounding regions. However, being online means expansion into other provinces and territories has been relatively easy, and the results have been a dramatic growth in business. Already firmly established in Alberta and Ontario, Surex is now looking to continue its expansion, investing heavily in recruitment and keeping a close eye on changes within the industry. For example, challenges in the AB market regarding government rules and regulations has meant that Surex has been adapting its offering to provide assistance to those facing these often-complex changes, maintaining the personable service that helps clients feel more engaged and comfortable with buying insurance. In addition, Surex is working on building its technology, creating a system that will allow clients to process changes in real-time themselves. This is alongside the creation of an AI-based system that will monitor renewal premiums and allow clients to easily move from one carrier to the other based on price. As ever, Surex is committed to making buying insurance easier for its clients, providing the highest levels of customer service as well as cutting edge technology and tools. Expertly combining these two valuable assets has resulted in Surex today being Canada’s fastest growing online insurance provider, with ambitions to only see this continue to increase. Company: Surex.com Contact: Jennifer DeFrenza VP of Marketing Email:
[email protected] Web Address: www.surex.com