Issue 4 2020

Feb20399 Most Innovative Customer Loyalty Software 2020 Based in St. Louis, RoboRewards are a leading provider of custom loyalty program solutions. Following their success in the 2020 Corporate Excellence Awards, we got in touch with CEO Jonathan Ingram to find out more. Founded in 2009, RoboRewards have established a strong reputation in the customer loyalty program space. Providing the best loyalty software technology available, they continue to innovate in delivering the most exceptional solutions possible for their clients. To start, Jonathan gives us a brief overview of the firm and the type of clients they typically service. “RoboRewards is an all-in-one customer loyalty and automated marketing software provider, instead of simply sending customers coupon discounts; we specialize in building smart customer loyalty to increase visit frequency and spend per transaction.” “Typically, businesses seek our help if their marketing department requires an all-in-one solution with email, SMS, and PUSH messaging to stay in touch with their customers. Alternatively, they may be frustrated with their POS System or current loyalty software if it’s not doing what’s promised when initially sold to them. With an international clientele, we specialize in supporting clients in the foodservice, automotive, and entertainment industries.” With hundreds of loyalty software companies in the market, RoboRewards keeps up with the advancements in technology to deliver the most current solutions their customers demand. “As leading innovators, we work hand-in-hand with our clients to build customized loyalty solutions, specially tailored for their business. Unlike many of our competitors, we offer a ‘true’ all-in-one marketing solution. Our programs have automated marketing funnels that send the right message, to the right member, on the right device, at the right time, and get them visiting more frequently.” “We listen to our clients and keep up with technology, which many of our competitors fail to do. Our software is never complete, and we continue to add more money-making features to help our clients generate more revenue from their loyal patrons.” As for the internal work culture, Jonathan accepts his employees will make mistakes as they are only human. He goes on to explain, “RoboRewards is a fun and exciting place to work, and we generally encourage our employees with the work they do. Working in such an experimental industry means mistakes will occur, but we show forgiveness as mistakes rarely happen twice.” Finally, Jonathan comments on the future of RoboRewards and discusses the plans that are in place to ensure the firm remains the leading customer loyalty software provider. “Going forward, we are looking to recruit top- notch sales account executives and expand market share, as well as, continue rebuilding our software from the ground up to handle the most strenuous demands. Whether the demand entails intricate API integrations or millions of transactions in one month, we are excited about the development of RoboRewards version 2.0 and the expected results it will bring our clients.” Telephone Number: 800-664-1214 Address: Two CityPlace Drive, 2nd Floor, St. Louis, MO 63141 Web Address: www.roborewards.com “We listen to our clients and keep up with technology, which many of our competitors fail to do. Our software is never complete, and we continue to add more money-making features to help our clients generate more revenue from their loyal patrons.” Issue 4 2020 15