2019 Technology Innovator Awards

, Saphire Computers Limited Best Commercial IT Outsourcing Solutions 2019 - Southern England: Saphire Computers Limited Apr19145 Thanks to its vast industry experience, which spansmore than two decades, Saphire Computers Limited is able to offer award-winning outsourced IT services to a variety of businesses based throughout the UK. As part of our showcase of a selection of this year’s Technology Innovator Awards winners we profile the firmand share an insight into the secrets behind its success. Established in 1996, Saphire is a one-stop shop solution providing, software, phone and fibre provision, hardware and support services. Since its inception Saphire has, at its core, always been a provider that has prioritised the customer. Where possible the firm’s team look to resolve all issues over the phone at the first instance, only providing call backs where escalation is required. This combined with the quality of customer service they maintain has allowed the Saphire team to boast a 90% client retention ratio over the past 23 years. Today, Saphire provides a large spectrum of IT services. This ranges from outsourced IT support to application and web development. Saphire has also created a very successful suite of products named IBMS which is an all in one software for business management. The firm’s main client portfolio is within the facilities management sector and as such the team are experts in managing this calibre of clients ranging from SMB to Enterprise level businesses. These clients each use various components of the firm’s provision as Saphire is able to provide a very modular and flexible service package. Operating in the fast-paced technology market, Saphire understands the need to continually enhance its service offering. The software development team at Saphire is currently focusing a lot of attention on bringing the full IBMS product suite onto web-based environments to create a more customisable and bespoke interface for each of its clients. The team are also constantly bringing new modules to the suite and are constantly interfacing it with other software using its IBMS API to ensure that clients continue to enjoy cutting-edge support and services when they work with this dynamic company. Additionally, in recent years Saphire has been involved in bespoke SDWAN projects in the UK and high-level data discovery software configuration to assist with data discovery and disposal for GDPR purposes. These were very new technologies at the time and dedicated a lot of time to making sure that the team was aware of the benefits these services could be provided to clients has enabled Saphire to be at the forefront of these latest developments and offer its clients unique access to the very best technology on the market. Over the coming years, Saphire is aiming to expand its client base and bring in further SMB and enterprise level clientele. The firm is also developing its relationships with offices in the US and hope to provide further service internationally in the coming years. Ultimately, this focus on innovation and adaption will drive the firm to even greater success moving forward. Saphire Computers has been providing quality service for over twenty years, and the firm’s ability to adapt no matter the changes in the IT landscape will help the company to achieve even greater success over the coming twenty years. CONTACT DETAILS: Company: Saphire Computers Limited Contact: Matt Stott Website: www.saphire-computers.co.uk “Saphire Computers has been providing quality service for over twenty years, and the firm’s ability to adapt no matter the changes in the IT landscape will help the company.” “Saphire provides a large spectrum of IT services, with it’s main client portfolio being within the facilities management sector and as such the team are experts in managing this calibre of clients.”